TELKOM CUSTOMER SERVICE SUCKS BIT TIME #TelkomMustFall

Horrible service I have received from the customer care line at Telkom, I bought airtime at a convenience store I only noticed when I reached home that the airtime is a bit faded and when I called they said unfortunately there are no returns on airtime and advised I should call the customer care line (135) and ask the agents to recharge my account using the serial number. As a former employee of Telkom I knew this can be done within minutes.....as of today (12/08/2019) my airtime is still not loaded. I spoke to 3 Agents since Friday and ALL OF THEM have absolutely no clue in what they are doing. I even spoke to a 'Team Leader' called Lindelani (If that is even his real name) promised me on Friday that my airtime will be loaded in the next 30 minutes he will personally see to it that it is done.

I spoke to a Zikhona (Friday) and Lindelani Kwena (Saturday) Lumka (Sunday) who promised me that my airtime will be loaded in plus minus 5 hours...….after she told me that she will 're escalate my re escalation' (her exact words). I am absolutely disgusted by the customer service and the incompetence of the agents. I was not even given a reference number for my calls I was just told there are no reference numbers and I should use the Agent's names and the calls will be pulled. Till now I am waiting for the airtime to be loaded or at least a call, the service sucks and the agents need more training or they just need to shut Telkom down once and for all

I am a very unhappy customer at the moment