Telkom Customer Service sucks

Telkom's sim swop policy is absolutely appalling. Telkom's Springs branch is a joke. I waited almost an hour in the queue,with absolutely no seating facility for customer who are waiting to be served. My phone and my wallet with my ID Card was ****** on Friday, so Saturday I went to their shop with proof of address, and my driver's license. But for some reason, they don't accept drivers license as a valid form of identification. So now I can not do a sim swop, and in the meantime, until i get a replacement id, I have no access to my number. Mind you, I have been with them close to 10 years. I am standing in front of them, they can see it's me on the driver's picture, ID numbers correspond to the system, proof of adress is also correct. Not that they care, but they definitely lost a customer.