Telkom customer service sucks

Eish... I accidentally bought airtime for a incorrect sim that is also linked to my account. I called telkom and spoke to an agent called abele... she was helpful as far as saying the technical staff can transfer that airtime to my new number. She requested bank statement as proof of payment. I expect the call to be logged on that day, Saturday 29 June 2019... only to find out on Monday it was never done.

She write to me in email saying she wasn't able to do it due to high call volumes. HOW IS TELKOM CALL VOLUMES MY PROBLEM AS A CUSTOMER?

I then called monday and spoke to someone who uses the alias (nzamat) who then said she will get anele to contact me. 14:22 I called again and requested to speak to a manager... and was told this manager will be mailed to provide my details so that he or she can call me back. It requested that the agent adds me as a cc so I can se the mail being sent. To date no mail... around 17:00 I called again spoke to a pontsho ma***abe and he said he will get his manager to call me... someone by the name of Andy mabashego... believe me this guy didn't even bother.

I called again around 18:30 spoke to a Lesley... according to him Andy did try to call me but didn't get through. Said he get andy to call me again in 10 minutes after confirming my number again. Guess what nothing happened.

I called again spoke to an Anastasia ashendof who then linked me with her manager Bongumusa, who eventually resolved my issue and mailed me the correspondence.

People like this andy who never called should really get back in a training room and shadow calls of irate clients... clients that become irate due to *********** staff members who fail to value customers.

At this point I'd like to thank Anastasia and bongumusa for taking ownership and solving my query... you guys deserve more thank a thank from a customer...