Telkom customer service sucks!

<p>My main business line has been down since 8 December 2016, we could not get hold of telkom on 10127 to report it so we reported the fault on line on the 12 December 2016. we asked Telkom to send the forms to forward the phones and despite 3 requests we have still not received the forms. Again today i contacted the dreaded 10217 number and after being cut off twice i managed to speak to several people and a suggestion was made i go to a Telkom store with my ID and company details and they would print the form and we could forward the faulty line to our fax line whilst i was there. I went to Alberton City asked for the Telkom store and waited in line for over 40Min to be told they only do Telkom mobile, these telkom staff then sent me to the other telkom store in Alberton City and i was told they only do Telkom mobile and new fixed line orders but cannot help with call forward etc or business lines. in the 30 plus calls to Telkom all i have received is bad advise from your staff telling me to call another department or go to your Telkom store. I have tried everything including Telkom always on with no luck. your staff seem to be poorly trained with little knowlege of your products, services or departments and as a customer with our main business line down for more than 18 days i an extreemly irritated with the poor service and passing the buck. </p>