Telkom customer service pathetic

I app**** online for a Telkom mobile contract on 10/01/2019. I was contacted by a consultant ( David) who advised me that my application was successful and just needed to verify a few details. I was also advised that my account will be debited and delivery will be in 5 working days. I was assured that everything was in order and approved. I tried calling the sales department and can never get through, you on hold forever. When you get an agent to phone you back, they don't know anything about it and need to contact the sales department, which never answers.

Today, I received an sms saying my application has been declined. How is it that the agent says that everything is approved and now to receive an sms saying declined. What kind of service is Telkom offering. Its customer service is absolutely pathetic.