Telkom customer service pathetic!

I reported a faulty ADSL line more than 2 weeks ago. Since then I phoned everyday to follow up on the progress. I did not receive any SMS's so far, and I checked the contact nr with Telkom. Every time I speak to a different consultant and everyone has a different story to tell. There's was 3 different technicians assigned for this job already, and yet there is no progress on this fault. This is really pathetic service!! Telkom is very eager to sell new products, but it doesn't seem to bother them to do any maintenance on existing lines. Very disappointed!! My reference nr is: 646CRK121115.