Telkom Customer Service Null-And-Void

So after a year, and 11 months of Telkom ADSL 20mb/s line (, having to phone monthly to get my port recreated due the line running between 6-9mb/s this month it went down to 2mb/s with intermittent connection. After phoning 10210 and given the run around (we will phone you back in 10mins). 2 hours later still no-one. Phoned again, had to start over with the process - an hour later ended up having no network and a fault needing to be logged. Technician showed up two days later without notification (no one to assist). Made an appointment for the next day with the technician (did not show, phoned him, his bakkie is broken, can't come). Still waiting for resolution - another hour on Telkoms call centre - Result - My call has been escalated - So still no network in sight.