Telkom- Customer Service non extistant!!!!

I signed up to be a Telkom customer in 2014 requesting a landline and ADSL. My most recent bill was sent in June 2015 since inception. The only reason why I received a bill was after I queried the services being suspended!! This is not the my complaint my line has been down since June 2015, I have reported the fault and a Technician was dispatched,15 minutes after he departed the line went down. I have been contacting the Customer Service department on a daily, weekly basis!!! the communications is one sided as no Telkom employee has to date contacted me!!!The excuse I received is our Technicians are fully booked and we do not have available capacity. One does not disclose this to a customer as your companies internal constraints have nothing to do with the customer!!!! However I am expected to pay for a service that I'm clearly not receiving!! Telkom I am concerned for the future endeavours you wish to exercise as you cannot handle the current customer queries and yet you seeking future business!!. Oh yes perhaps its because Telkom is a government entity I am expected to be content. Telkom has not idea what Customer Service means!!!