Telkom Customer Service Masterclass & Mr Prince ****ens Technician Extraordinaire!

I had the most out of world experience today (Saturday). I called Telkom at 9am and they said a fault will need to be logged and a technician assigned. At 10:45am on the same day a technician is waiting outside my house. Mr Prince ****ens, the technician attended to my query over the next 3 hours as he had to drive around and rewire cables on 2 telephone poles. He never quit until he made sure the problem was sorted and fixed another minor issue on my telephone line! A real touch of old school class by this kind gentlemen and I am impressed with Telkom's service, only hope they can consistently be this good. Mr ****ens, thank you Sir.