Telkom Customer Service is the pits

Subject: Complaint: Poor Customer Service and Disconnection by Representative Anita

Dear Telkom Customer Service Team,

I am writing to express my disappointment and frustration with the poor customer service I received from your representative, Anita, today at around 7:09am, and again at 07:26am,and again at 07:32am I called to address an issue with my cellphone service, but unfortunately, Anita's behavior was unhelpful and extremely rude on all three instances that I had called and got through to her. She went on to state I have no backbone when my partner took over the call stating we were fighting her. The overall quality of that initial call was rather appalling if you ask me and neither myself nor my partner were deserving of the treatment we received from Anita this morning. Please take the time to listen to all the calls made this morning.

Despite my request to escalate the issue to a manager, Anita disconnected my call without resolving the problem or providing any assistance. This experience was unacceptable and has left me feeling disrespected and unsatisfied with the level of service I received.

I would appreciate it if you could:

1. Address Anita's behavior and provide additional training to ensure better customer interactions. 2. Investigate the disconnection of my call and take necessary steps to prevent such incidents in the future. 3. Resolve my original issue with my cellphone service where I loaded data but I am not able to use. 4. Offer a formal apology for the poor service I received.

Please look into this matter urgently and respond to me with a resolution or update.

My account details are as follows:

- Name: Asanda Makhamba - Cellphone Number: *** alternatively ***

Thank you for your attention to this matter. I look forward to hearing from you soon.

Sincerely,

Asanda Makhamba