Telkom customer service is the pits!!!!!

As of Friday night 24th February 2023 I cannot use my mobile data on my Samsung Galaxy s20 ultra. The following day I traveled to a different city (Pietermaritzburg) of which I had the same issue. Returned to Durban the same night and I still had no connectivity. Sunday morning I called the call center at 11:05am and spoke to a gentleman who sent me configuration settings. The network worked for less than an hour then went off again. MONDAY 27th February 2023, I still cannot use my mobile data. I called the call center again and spoke to Amanda (doubting that's her real name) at 17:58. Spent more than 37 minutes on the call with no way forward. I was told a case would be logged and I will receive assistance in 6 working days! I requested to speak to someone in technical support and I was told they cannot transfer to Technical Dpt.

I bought 5Gigs of 7 days data on Thursday, which I have not used and will expire. The agent could say "we are sorry your data will expire". No compensation whatsoever!

I requested to speak to a customer service manager and the agent advised the manager is working from home and she would have to call her to request for a call back. I waited on the line while I was muted for a good 10 minutes, when the agent got back to me, she said a Manger by the name of Sindiswa "Pinky" Ntombela will call you in the next 30 minutes. This was at 18:40pm. It is now 20:08 and nobody from telkom has even bothered to call me.

Clearly the service provider does not care about their customers. I have been with cell c for 7 years and I have never received such poor customer service. Thank God my phone is dual sim, my cell c simcard has saved me the past few days!