Telkom Customer Service is TERRIBLY ANNOYING!!! The Service is Terrible! I want to settle my account people come on!

The customer service is very poor at telkom - it is actually TERRIBLE!!!! I want settle my account. I went to the store and they told me to call 10210 number, no one picks up and it takes you to a useless WhatsApp chat (waste of my time). I called 081180, 10210, ***...all their numbers as useless. I went back to the store and they logged a call so that someone can call me from customer service. They called, when I pick up they disconnect the line. This happened on 3 or 4 occasions and I am so annoyed.