TELKOM CUSTOMER SERVICE IS TERRIBLE

Telkom customer service is less than pathetic. I have phoned in several times and had to repeatedly explain my dispute. You ask for a supervisor to assist and there is no response to emails. Telkom owe me a refund for a fibre router and there is no proof that this was paid to my account. Agents promise to sort it out and provide a telkom email address that never gets answered. There is no published escalation process. I am out of pocket and have no recourse. Do not utilse Telkom for any services.