TELKOM customer service is terrible

We are desperately trying to cancel with Telkom I called Telkom in October was given an outstanding amount that needed to be paid This amount was paid on 03/11/2022, proof was sent to Telkom We get told that we need to log into our Telkom profile to cancel but we are struggling so much PLEASE CANCEL AND DO NOT TRY DEDUCTING AGAIN We are demanding a refund for bank charges TELKOM WEBSITE IS VERY UNFRIENDLY