Telkom customer service is shocking

I signed up for Uncapped Fibre/ Dsl package for R 807 the first month being free on the 17 August 2019.Up until today 14 October it has still not bee installed, after receiving an sms say my order was approved and will be installed 14 days time. i have called telkom numerous times , on one call i was told the order had been cancelled because they could not find my house noone phoned me to say they were coming to install like they were supposed to. I was then told they would reinstated the order. On Thursday 10/10/2019 i received a call at work at about 10.00 am from a technician saying he would come and install, I work in the day an told him I had not been notified so there was no one at home, to which he rep**** "never mind I will report that i could not find your house and you can phone 10213 and make a new appointment" . I then duly phoned and made an appointment for the next day Friday 11th at 1.00pm, and took a days leave . At 1.15 they still had not come so i phoned 10213 only to be told I should phone 10210 which I did and was told by them that I have to phone 10213 as they could not even trace my order which i duly did , the operator then told me that the system said that the technician had been book for an appointment to come and install, i asked her if she could give me his number she said no she would send a message to him to call me, all of this took a considerable amount of time and airtime as I was using my cell phone. I told her my talk time was almost finished and she promised to call me back and get the technician to call me. I am still waiting for both calls. During this period i have received in the post an Account for my WiFi that i don't have and that was supposed to be free for the first month I have queried it ***. Please help!