Telkom customer service is really pathetic

I call Telkom on a daily base and wait like an hour to be seen to. I finally got through to a consultant yesterday and spoke to hlengiwe khumalo 23 May 2018 who I repeatedly said put 250 mb of data added on to my freemee once off all network data but she went and put 100 mb which was like the same amount now my data is nearly depleted. I called today to complain and waited 45 minutes on my lunch break to speak to an agent name Sibusisiwe nyuswa at 10 who told me that unfortunately I have to wait for a few hours shes going to email the agents manager to get this escalated. So I asked her why must I wait for a manager to start work when I'm calling you now can't you get it escalated because I'm nearly out of data which was an error cause of the consultant and now I'm wasting my time to be seen to again even though its a complaint. I mean I Swopped my cellc card and ported it to Telkom only to be losing my mind for simple queries that turns out so big because the agents they are employing are not doing their work correctly.