Telkom customer service is POOR. Line-move request related

Telkom has a website where you can submit a "line move" request (http://apps.telkom.co.za/move-line/). Once submitted the website assures you that a consultant will phone you within 48 hours of your request. I've submitted 2 requests in the last 3 weeks with no response. I've never had any problems with my fiber line, but Telkom's customer service is so poor that arranging something like this is an absolute nigtmare. If I don't get any feedback from them I will definitely move to a new service provider.