Telkom Customer Service is Pathetic! Landline not working since February!!!

I received a message from Telkom on 05/02/18 stating that there is a network outage in my area. I received another message on 04/02/18with the same message and again on the 24/02/18 and 01/03/18 saying the fault had been resolved. I called in and reported the fault (***). I was told the technician would call me back, which did not happen. A technician eventually came out on 14/03/2018 and the phone worked for a few days. I realised on 20/03/2018 that the phone was not working again. I called in and reported it again (***). both these faults were escalated (Ref: ********** ). I called again yesterday as the phone is still not working. I was told that the fault was closed by the technician. The technician assisting me on the phone tested the line while I was on hold and there was still a fault. She now logged another fault (***). I have called Telkom about 15 to 20 times in the last 2 months to have this issue resolved yet my phone is still not working. The call centre agents keep escalating the fault but it obviously does not help at all! This is absolutely pathetic and ridiculous! What is the point of having a phone that does not work? And the consultants are ever so ready to inform me that I can call the accounts department and I will receive a refund for the days that the line was out of order. It costs money to call Telkom once or twice a week to enquire the progress as not a single staff member contacted me to update me on the progress. How can a call be closed if the line is still out of order?