Telkom Customer Service is non existing

TELKOM Customer Service Is Useless

After so many attempts to actually get someone to assist me properly. during the covid I wasn't able to keep my payment up to date and my lines was blocked. I requested statements outstanding, asked if I could make a payment plan, but they keep on deducting R10 000 on a debit order. I requested statements why that balance is so high. No person called me, I went to several branches in store and no one could assist me with my account, all they say is telkom will call you because they can't see in the system due to my account that is blocked. I'm tired of trying to call and on the line for 50 min plus, or going into a branch leaving without answers. 4 months now, still no response or answers or statements to resolve the problem. But easy to block my line and deduct the full amount.

Sorry telkom, you will have a empty account on every deduction until someone can explain to me why my account is so high and actually provide me customer service. I'm sick and tired.