Telkom customer service is non existent - case number ***4

<p>I took out a Telkom mobile contract for R199.00 per month in January '17 and after 1 month delay and constant follow-up with the Telkom call centre I received the phone in February '17. I received my first billing in March '17 for Feb charges however the initial R199.00 debited from my account back in January was not credited. I was charged double! When I called Telkom call centre they informed me that the credit will be done on the second invoice billing and that is standard practice. When the second invoice arrived in April once again the credit did not reflect. I called the Telkom call centre on 7th April and I was given a case number ( ********** 4) and I was told that someone from the billing department would contact me. A week later I called to follow-up as nobody had called me and I was told that they take 7-10 working days to respond to queries. On 22nd April I called the Telkom call centre as 7-10 working days had passed. I was told that they would email the billing department and remind them to call me. I have made over 20 calls requesting to speak to a manager on numerous occasions but this request was never met. I have been put on hold for 15min or more and whilst waiting the call drops. In every instance I have spoken to a Telkom representative they advise me that they would email the billing department, however nobody from the billing department has ever contacted me. My pleas are falling into a black hole. I cannot understand the ethics of Telkom as if I owed them money they would certainly not allow me to give them the runaround. It's been over 2 months of me chasing with no end in sight for resolution. I strongly believe that if Telkom spend half of the time and money on improving customer service levels as they do marketing, Hello Peter would not have complaints for the Telkom business on the scale it presently does. Please can someone help me resolve this issue without further delay. All I request is that the premium I paid before my contract was initiated be credited as it rightfully should.</p>