Telkom customer service is by far the worst!

I switched banks and changed my debt order date at Telkom Blueroute Mall. The debt never came off even the the store consultant showed me on his computer it was changed ( apparently there is print out facility to show or give customers proof that it has been done.) So now my account is in arrears and I'm told to pay late fees which I refuse to pay because someone doesn't know how to do there job properly. I called customer service and they told me the problem lies with the store and they need to sort it out for me. I need this sorted out ASAP Telkom needs to be do better but there customers who pay a lot of their hard earned money for awful after service experiences.