Telkom customer service is beyond poor

Telkom customer service is beyond poor and shocking.

I have a new ADSL line with Telkom, since May 31st 2018. It is supposed to be a 10mbps but a speed test never reaches a 5mbps. This line came with an integrated sim, which is down most of the time, Whenever this sim is down I have to call Telkom technical, which will then send me to mobile, which will then send me to sales. I am always passed from pillar to post and this is inconvenient and frustrating.

Today, I called again because my sim was down again and to my surprise, was told that this sim has been deactivated because my line has now been upgraded to a 20mbps.

This is my problems: 1. I was told that a technician would call me first, then come to my house with a new router and a new sim card to do the upgrade - none of this happened. Apparently my line was upgraded on the 10th and nobody communicated this to me 2. I am now sitting at home, on a saturday with a deactivated simcard and nobody called me 3. I then tested my new 20mbps line and these were the results Ping 11ms Download 9.44Mbps Upload 0.83Mbps

4. What will I billed for at the end of the month because clearly this NOT a 20mbps speed???