TELKOM CUSTOMER SERVICE IS AWFUL! Still waiting for airtime to be loaded

I bought airtime on 27 October 2019 from the FNB App and the Capitec Bank App to the total of R300. This airtime has not yet reflected. I called Telkom and the agent told me there was a problem with Telkom and that they did not know when the issue would be sorted out. I then called again a few days later, the agent hung up on me. I tried again and they told me the problem still has not been sorted out. I called a few days after that, and the agent took my number and told she she had escalated the matter and that it will be sorted out in the morning. The morning came, still no airtime! I called that evening, again i was assured that the problem is with telkom and the agent again took my details and said he was escalating the issue --- I STILL DO NOT HAVE THE AIRTIME it has been 2 weeks now. Today, the agent very rudely tells me that the issue is with the bank, then she hung up on me. I have sent Telkom a direct message on Twitter and they rep**** days later with no assistance!!!