Telkom Customer service is a Joke

I have had the most awful service from Telkom Imaginable. The incompetence is beyond understanding. A simple conversion of a Voice line to an ADSL/VOICE line has turned into a nightmare. The fact that there were problems is not the issue. How Telkom Staff Deals with problems are mindbogglingly insane and unacceptable.

I ordered a conversion of my voice line to a Voice/ADSL line on 22 Feb 2018. That came with its own problems and back and forth calls to Telkom. Eventually 02 Mar 2018 I was online and it was great. 07 Mar 2018 my internet stopped working but the voice line worked.

Round about 16:10 on Wed 07 Mar 2018 the internet goes down. Then the real fun starts. Hours of calls to TELKOM at 10213 and 10210. I get pawned off from one dept to another. This carries forward to Thu 08 Mar 2018, a technician gets involved... More calls and finally we get to Fri 09 Mar 2018. Still no clue as to why my internet service is down. a further R72 Cell phone call to 10213 and 10210 leads me to, out of shear frustration by the way, to go back to the store at Canal Walk.

Finally Someone I can speak to Fri 09 Mar 2018 16:00 I ask the sales person for the status of my account. All is fine... He puts me through to 10210... Whats the status of my account... All is not fine... I FORCE the Store person to speak to the online persons and between them they now find the fault.... While changing my account over from their old system to a new system, my internet portion of the service is dropped and cancelled. nothing they can do but put in a new order for the internet service and we will escalate the order ... I leave the store at about 17:30 in abject defeat and frustration.

I phone 10213 on Mon 12 Mar 2018 because i had gotten a report my problem was solved... This problem it seems was my line was down which it was not, so they apparently fixed something that was not an issue. I enquire about my order from Fri 09 Mar 2018... Well they didn't receive anything yet but maybe its pending... So I wait.

Thu 15 Mar 2018 12:00 pm I call 10213... What is the status of my order... Well sir the order was cancelled. I say yes I know but on Fri 09 Mar 2018 I put in a new order... yes sir we know but yesterday Wed 14 Mar 2018 a cancellation of the order was put through. lots of frustration and shouting I demand that they do something about it. Casually the person asks if I would graciously allow them to put through a new order if need be... I must admit I did say this is SH*T service and was shouting, not my proudest moment. He was to call me within 3 hours with a report back. Well on my way home at 17:30 without receiving a report back I went back to the store at canal Walk. I arrive about 18:00 and it seems that my escalated order from the Friday before only saw the light of day on the Wednesday and then only they saw something wrong on the order. The guy had to CANCEL my ORDER but had problems putting in the new details. Firstly I am not kept in the loop of this and since the Wednesday until the Thursday when I walked in to the store no action has been taken and most concerning, no one is apprising me of the situation by call or text, so if I hadn't walked in their nothing would be done, but of course nothing can be done until tomorrow morning because the other salesman is not here and the IT staff has left already, but what have you done during Wednesday and the whole of Thursday? I had to concede defeat on Thurday evening and before I smash something in the store I turned around tail between my legs, turned around and walked out. It is now Friday afternoon 12:07 pm not a peep from Telkom, Voice, email or text.

How does a company stay in business if one department doesn't have a way to communicate with another, the customer must do the leg work to find out what a problem is and most concerning of all, if Telkom causes a problem, you have to go back in the line for them to reprocess or rather place a new order for a service you had and THEY cancelled without reason or authority.

Does anyone know someone high up in the complaints department or even just a number for a complaints department. where they can talk to all the departments and check what is going on. I cannot be the only one to have gone through this and I must imagine some people having worse horror stories.