Telkom Customer service improving drastically.

We tried to cancel our telkom home telephone and ADSL line, we emailed the necessary forms in March 2018 but nothing happened. This week I went onto the live chat function on their homepage. A consultant rep**** within seconds. They asked a tedious string of security questions (which I have to admit is needed). After that I was asked to resubmit my cancellation forms. Within the next 2min I received a confirmation that my forms were received and within the hour my phone was dead.

I think they are moving in the right direction with the new customer service head. Never thought I would ever say this but, Good Job Telkom.

Zander