Telkom customer service - frustration.

Poor service. Line fault reported 22-03-2018. No response from Telkom up to today 02-04-2018. As per customer care agent, they do not have enough technicians to repair my line. I was able to escalate the problem now because five working days passed with Telkom not responding. The best is to call them hourly so that they are also inconvenienced, other wise to repair a fault might take several calendar months and don't pay your Telkom bill until it is resolved.