Telkom customer service from Hell!!!

I'm on a month to month data plan and pay R499 a month and receive 80 GB a month. It's an essential service for me as I work from home and need it for work. In October 2020, I switched banks and tried updating my payment details online but was unable to do so. I tried calling Telkom aka "Helkom's" 180 number but the IVR did not put me through to anyone. I made my payment online without any issues.

In November 2020, I received a bill for R702. To my dismay, Telkom charged me R202.7 for a debit order rejection fee. Reading further down my bill, I discovered the chat option and opened a chat with Telkom to dispute the R202.7 given the problem I had with updating my payment details. I've had to open multiple chat sessions over the period of a week because none of the telkom call center agents could update my payment details and assist with the debit order rejection fee. I've requested a call back from a manager multiple times. I just get told: "Sorry my manager is not in. When they are in, they will call you back." and they never call me back.

Further, it's beyond me why Telkom charges R202.7 for a debit order rejection fee. Do they even deserve to operate as an ISP by making these type of business decisions for their customers. In my opinion, absolutely not. It's unjustifiable. I finally had enough of bad customer service, immoral business practice and day light ******* charges and requested a cancellation of my month to month data plan.

Without any phone call from the cancellations department to confirm when my data plan would be cancelled or even try to resolve my issue and retain me as a customer. My data plan was cancelled. If that's not telling your customer to go jump off a bridge then I don't know what is. Best customer service ever!

I've had many issues with Telkom over the years but this is the straw that breaks the camels back. This is appalling service. #Helkom #Telkom #ombudsman #badcustomerservice #immoral #badisp #worstISP #worstcustomerservice #internet #RSA #CellC #MTN #Vodacom #customerservice #customer #africa #WFH #Consumer #consumerprotection #consumerprotectionact #Corporate**** #CorporateCrime #TelkomMobile #8ta #8thanniversary #TelkomSA #TELKOMSEL #telkom #TelkomZA