Telkom customer service does not excist

I have always heard that one should stay away from from telkom, what ******* i thought. Unfortunately i have niw come to the same conclusion. Took out a fibre contract with them some 3 years ago, contract was for 20 mb download and 2 mb upload line, after aboit 6 months the line was changed to a 5 mb download and 20 mb upload speed, phoned the helpline to report it and needless to say 3 years later i am still waiting for that to be rectified. Habing gotten gatvol now i cancelled the contract online as everyone at telkom tells me at the end of June, debit order is still going off and line is still active, did a query online again as you get nowhere when trying to phone, getting replies that someone will contact me within 3 days, stoll waiting. I would advise anybody thinking about taking out any sort of contract with them to rather go somewhere else as they will bave no to none customer service, even the telkom outlets show me the door and tell .e to phone of go online, i am now forced to go to the bank and to cancel the debit order. Maybe somebody may even then contact me but i have seriously doubt it