Telkom customer service, as in bad customer service

I am sick and tired of Telkom taking me for a ride, I logged a case with them on the 7th of February and still no feedback! I am waiting for the free 10G data for both my phones for 3 months, but nothing as yet! They also charged me R700 extra for a call out fee, but yet I went to the store to apply. Incompetence! Nobody knows how to do their job, they keep telling me that there is nothing they can do to help me. So who is supposed to help me? Fed up with them, I will never recommend them to anyone! They suck big time