Telkom Customer Service and Delivery Shocking

I ordered a product from Telkom which by was an adsl bundle package. Telkom has activated my internet but I have not received the goods from Telkom since then. The order was finalized on 21 of November 2014 and I still havent received it. Going on 3 MONTHS. Now every time I try to phone I sit on calls for longer than 45 MINUTES to 1 HOUR and still dont get any answers from neither the Technical nor the Billing and product related department. In the first month when I got hold of the billing department the one guy told me that I should phone their delivery 3d party courier. Why should I do their business for them. If that is not the worst I have extremely intermitted line. if I dont restart router on a daily basis the internet is very slow, and now recently I ran out of softcap and the system just issued me that there is something wrong with my account after I recapped with 20G and paid. Ontop of all this I have paid every account sent to me from them. I am extremely unhappy with this and dont know where to turn so I came to hello peter, hoping it would resolve most issues that I have with them