Telkom Customer Service - A Joke or Are You for Real?

So all I wanted to find out is what is being sent too me and when the first charge will be.

Telkom Chat doesnt seem to do anything. They give scripted responses and ask you to call in. Why is the chat service there if agents can't help you?

Why do the chats get disconnected before the customer has had the chance to rate the agent and/or repsond. Those ratings are important.

I took a screenshot because conveniently enough the chat service gives you the time of every message. I would be more than happy to forward it to your quality control department, if such a department exists. The agents do not give you time to type a response nor do they allow you time to view the information they send before disconnecting.

Telkom, I work in customer service and let me tell you, you have not only dropped the ball. You lost it.

Take charge man. Make your website more user friendly, fix the bugs with your account page and most importantly, get your people in check. You are losing customers due to lack of competency in your CS.

I've been a Telkom customer for a long time (and probably will be for a long time). BUT. I know customers are difficult sometimes but really, train the staff to positive position and find better ways to give the "scripts" - make the experience more human please.

If the product is lacking but customers feel appreciated and important, they'll stick around. If the products and the customer service are lacking, you'll be done in 20 years.

Love the deals, hate the experience.