Telkom customer service

I'm seriously disgusted with Telkom's service today. I have been experiencing connection issues the whole day, at first I thought my bundle was depleted (even though I loaded 20GB only 4 days ago) , but upon checking I still had 10GB DATA, now when I tried using the internet it tells me my bundle is depleted. How can 10GB data dissappear if I wasn't even able to use the internet due to connectivity issues??? After running a speed test I got a 4mb/s download, a 0 mb/s, upload and a latency of 1930 result. Now tell me, how on earth does one use up 10GB with a bad connection like that??? Then when trying to contact customer service I get NO response from emails, NO response from the online agent and was hol**** on to a customer service call for more than 30 minutes before I ended the call. Absolutely PATHETIC service. Very dissatisfied. And to top it all of my landline has been down since Saturday. So no ADSL or LTE connection for me. I work from home and depend on my internet connection and this is what I get? Absolutely disgusting.