Telkom customer service

I bought Telkom data on a Thursday around 3pm and telkom deducted my airtime however my data was not allocated to me. I called customer service and the consultant told me they having a technical error so had I not called customer care then I would have been in the dark and not known what is going on and why I have not received my data. I called again on Friday they said unfortunately they can only help me on Monday. On Monday I called them again and they said someone is working on my case and they will refund my airtime. Today is Wednesday I am still waiting for my data and no one has called me. I have to continue doing follow ups on a technical error that's not even my fault.