Telkom customer service

Not only is it almost impossible to to get ahold of telkom consultants but when they do finally do answer after making you wait nearly an hour the consultant you speak to almost always says your querry is for another department and give you another to call where you have to start whole process of sitting on hold again.

My most recent issue is my telkom contract sim has been turned off and due to covid-19 we are isolated and i rely on cellphone banking to pay accounts. I have been trying from last friday to get ahold of telkom to resolve this issue so i can start making payments on my accounts but havent had a answer in days from any conultants. I have even left a message for them to contact me on there telkom app and no surprise no one has contacted me.

Just find this service to be pathetic considering what a massive company telkom is.