**** Telkom Customer Service

Telkom customer care and service activation is very bad. My fibre line was installed 4 weeks ago, it was activated on Thursday 2021/10/28, my username and password was sent to my, my LTE was cut, and since then my service is down. I made more the 7 calls to the call centre, contacted various managers that I know for my companies dealing also as a business fibre provider and no luck. If you ask to speak to a supervisor the call centre agent just tell that he can’t transfer the call and the supervisor’s is not calling customers.

Now the call centre agent inform me that the people the must fix my fault will only be back on Tuesday due to the holiday on Monday.