Telkom customer Service

Telkom customer service is a joke. I went for a simswop on Saturday. After sitting in a line of about 15 the consultant who assisted me had problems with the system. He send me home with the new sim and promised to call me within the hour. I am still waiting for the call plus my sim still isnt working. After numerous calls since Sunday I am at the end of my patience. The calls have already cost me in excess of R200 as you hold on and on for the next available consultant who never becomes available. I have visited the community site and started a chat as instructed and nobody reacted. I have left my number for a call back with no response. What use is it to complaint online when nothing is done. Honestly the worst I have ever seen. Account is in credit so why the first sim doesnt work is beyond my comprehension. What now