Telkom Customer Service

I app**** for a mobile device on the 01/02/2018 and went through the application telephonically , the device was delivered on the 19/02 and tested it did not work.When i inquired i was told to give them 48 hours to rica the sim card.When i liaised again with them a few days later i was told that Telkom will email me when the sim is active , together with the cellphone number for the contract. To date i have not received this info , but instead i receive an invoice for February ( pro rata) and March due in April on the 7 /3 /2018 .When i called them again i was told the sim was activated on the 19th , and thats why they have charged me a pro rata , i questioned why i did not received notification that the sim has successfully been activated , they confirmed thats not Telkom's responsibility , and have learnt that the pro rata data allocated to the sim , has expired . Am i expected to pay for data i did not receive , because there is o proof that i did receive the data? The agent Nonthlantla gave me incorrect information repetitively , i had to correct her when she told me my subscription is R449.00 instead of R369.00. I asked to speak to her manager Clifford ? who was more clueless , and dropped my call to avoid responding to my concerns. The service i have received is beyond unsatisfactory and even though they the cheapest , the hassle makes that irrelevant , and i would not recommend them to anyone