Telkom Customer Service

Telkom has no idea what customer service means, and is the worst company to deal with. The Vumatel/Telkom association is even more of a nightmare as nobody accepts accountability for issues and there is no one to speak to either.

During last week I experienced internet issues and was told that my line was suspended due non-payment of an invoice that is due for 1st December. I paid the "outstanding" amount and was still not reconnected and had to pay a reconnection fee. Five days later and we still do no connectivity and no-one can tell me the reason for the delay or even when I will be reconnected. This situation just makes one wonder how these companies remain in business and profitable. It has been a traumatizing experience as I am self-employed and desperately need to attend online meetings and use my internet. I have since cancelled the contract with Telkom and have signed up with a new service provider, hopefully I will receive a more customer focused service.