Telkom Customer Service

I called in on Tuesday the 16 Nov 2021 to blacklist my device for my ITC ref number as it is required for my insurance. I was told that it would take 5 to 24 hours o get my ITC ref number, which is strange but agreed to it. I called back on Wednesday the 17 Nov 2021 and was told there is no request on the system for blacklisting and had to restart the whole process, I comp**** and done it again. Today is Friday the 19th of November 2021 and I'm still wait.

The insurance is calling waiting just for the blacklisting Ref number from my service provider and I'm not receiving any help. In the mean time I'm sitting without a cellphone because of this terrible service level from Telkom!