Telkom, Customer satisfaction, Procedures and Work Ethics. None of the above

Telkom Technical will have to look at their Technicians and the way they operate.

30-03-2019: Fault logged at Telkom for ADSL line not having internet connection, this was only logged after a few days as I had to make sure on various issues that the fault is not on my side and ports being reset and reversed etc. etc.

01-04-2019: Telkom Technical contacted me regarding the fault (Yes, this was indeed a quick reply for them) . Technician informed me that he is at my premises, how convenient as no one was there to open for him and I am in the office 1 hours drive away... anyway he said that he will be there the next day at 09h00 to attend to the fault.

02-04-2019: In good faith in Telkom and their staff I PUT IN LEAVE waiting for the Technician to attend to my fault logged. 10h00 came and went and no one pitched. A days leave in the water that I would rather be spending in the water. Will I be refunded - NO. Call Centre indicated that the Tech will be here on 04-04-2019 at 08h00.

04-04-2019: Like magic it is now 08h56 after calling the Call Centre and loosing my cool as hours are lost again and money, no feedback regarding when they will be contacting me. So no internet loss of income etc etc just a few issues I have with them.

In short:

Still no Internet connection that I diligently pay monthly, I have been a customer for 7 odd years, mobile and fixed line, I pay over R 1500.00 a month for no service No guarantee that they will contact me I cant reach the tech on ********** Book an appointment and pitch up as promised