Telkom Customer Non-Care

I now have surely experienced the epitome of theee pinnacle of despicable customer service by *****elkom has to shut down they are downright not interested or capable to providing anything close to decent not great,good or excellent just entry level decency customer satisfaction.

I have a SmartBroadBand 10GIG contract with them of which they debit my bank account at end of each month.When debit order days falls on weekends they don't debit your account even on following Monday they won't.So I would be charged penalties by them for non payment of R200 on top of the R259 I signed up for.This has happened three times at which I started to convince myself I need to change my bank account which they supposed to debit from Capitec to my other FNB account of which by I had accumulated arrears that I was protesting of R1421.

The service was suspended by them at the end of June 2020 and begrudgingly I paid them a R1000 on the 25th July 2020 cause the R421 remaining was added even though they said it was for the month of August.I called them the same to say I have made payment when will my service be restored?I was told since it's a weekend the service will be reconnected after 48hours counting working days.

On Monday I then received an sms from them informing me about my balance of data for the month which also said I should be aware if I do not use it by the end of this month of July I will forfeit the data.I immediately called them to enquire about the account if it has been reconnected since I am receiving communication from them that I should utilise all the data before month end.The consultant I dealt with confirms to me that payment was received and that my account would be reconnected on Tuesday definitely but did not say at what time.

Tuesday morning comes and I decide to contact them to ask around when exactly will everything be sorted?Confidently I was to today midday you will be back online.Midday comes an nothing so I contact them again and once I was told that by late afternoon I should be back online.In the early evening still no connection so I contact them again at which I was told it will happen today still and mind you it's already 8pm.I left it at that thinking surely by morning it will be reconnected but I checked and still nothing.So contact them again to seek clarity once more,the agent this time informs that they will escalate the matter for the fourth time at which I asked for a reason the delay and she said she don't know.I asked for details of who can I speak to at tech support to sort out the issue she plainly said no one,there is no number to call,no email address and she can't help with none of these details I requested cause they're not allowed to provide them in any case they don't have them.

I further requested transcript of our conversation at which she said I can bit won't get via email or phone but only if call in then I can be recited the transcript of our chat cause they are allowed to send me proof that spoke to them.So basically I don't have proof that our conversation took place.I am still without service even after the 48 hours came an gone.

Telkom is nasty!!!