Telkom customer experience

<p>I app**** for a Telkom line to be installed in my flat in July. The technician came and installed and activated the line on the 14th. Telkom then took 25 working days to transfer my line into the holding pool where my ISP could capture it. During this time I was assured by Telkom it would only take 21 days and I would be sent a message when it was done, which I did not receive. Upon further inspection of my invoice I also see now that during that time Telkom decided to charge me for a DSL package which I did not request and then charged me interest on my account because my debit order limit wasn't enough to cover the DSL package too. When I tried to confront them about it I asked if the customer care agent could call me back so I wasn't using my airtime, after 20 minutes I had no call so I called again and explained to the new lady that I was waiting for a call from them and she imidiately hung up on me. This is absolutely disgusting considering that Telkom runs the monopoly of internet in this country and we have no choice but to deal with them and their useless service. I'm writing this review because even their website is too useless to give me an email address I can use to complain.</p>