Telkom Customer complaint DSL service

This is actually an official complaint i try to log with Telkom and ICASA but emails doesn't want to go through.

Good day

W A Cloete No.3 Ninth street ,Coligny ,2725 Tel no.. *** Cell. *** Email. ***

Telkom fault ref: ***5 and ***6 both dated 23 February 2021.

I would like to log a complaint for Telkom not restoring my Telkom DSL service since 23 February 2021. There are contractors in town (Coligny North West) that does new sewage system for the town and is laying new pipes in the streets. They damage my Telkom line / cable around the 18 February 2021 and I have reported the fault to Telkom, Telkom technician came on 22 February and fixed the cable temporarily so that we could have a phone line and internet. On 23 February the contractors damage the temporarily cable also after I have asked them to be very careful with the cable, but its down and damaged since 23 February, I have NO phone line NO internet NOTHING since 23 February. The contractors has told me they have also reported it to Telkom twice. On the morning of 6 April 2021 I went to Coligny Hotel to use their Telkom line to phone Telkom 10210 to hear what is going on with my DSL service that is still down and off. I was informed by the call centre person that Telkom has made a decision on 30 March 2021 that they are NOT going to restore and fix the Telkom cable , that me as the client must use other options like LTE or FIBRE. Coverage search was done there is NO Telkom LTE or FIBRE available any soon in COLIGNY. There is ONLY Telkom ADSL available for COLIGNY. I was not even given feedback from Telkom at any time on this fault and on any decisions they have made. I have started a new DSL Unlimited Home Premium Fast 10kbps contract with Telkom , For faster internet and Showmax streaming.. After the complaint that I lo on 6 April with Telkom, nobody of Telkom has as yet came back to me in regards of the faults and complaint. I have been without my DSL Telkom service for almost 2 months now, and Telkom doesn’t bother to do anything about it. This sort of service is unacceptable and iam angry and disappointed in Telkom and there service delivery to me as a loyal customer for more than 20 years already.

Your urgent attention in this matter is needed please as for this is unacceptable .

Your urgent feedback will be appreciated and to fix the Telkom Cable and restore my DSL Telkom service please

Kind regards

Willem Cloete