Telkom customer complaint

I was in areas with my Telkom acxount which had payed via Standard bank ATM which is listed on the telkom bill as well, we werw told to wait fir payment to reflect before connecting, 3 days later we called and then they reconnected, today we were disconnected, the reason when asked was they not sure were the funds is sitting which i fins veru strange as we produced the proof of payment, now we told we must go back to the bank find out were the funds was oayed get it reveresed and paid at Absa, disappointed and disgruntled customer.