Telkom customer "circus"

Telkom are unable to make my email work. I have made numerous fault reports in the last 6 months and the only thing that happens each time is that I get SMS's telling me that the fault has been created, and then that it is either cancelled or closed, but the problem continues. I can receive SPAM email and test emails from anyone, but can't get emails from my parents, daughter's school or mails that I forward from my work email address if they have URL's or attachments. I asked if they could close my email and then recreate it, and they will only do this if I pay an extra R15 per month because my email will then be stand-alone. Roll on September, when I can "upgrade" to any other service provider.