Telkom Customer Centre terrible service

Telkom Mobile's 081180 call centre agents are the worst service agents, for 4 consecutive days I have made calls, held for an operator on average for 17 minutes each time. Given the same response and asked to be patient. My accounts have been suspended since the 29th October yet a payment was debite on my bank account on the 25th. The excuse is that the money is with the collections department and an email has been sent on all occasions I have been told. till today (02.11.2018) my accounts remain suspended/blocked and no allocation has been made. Should I just reverse the payment with my bank maybe? The last agent I spoke to is Bonolo Sauli.