TELKOM CUSTOMER CARE VERY BAD

My credit score dropped by 13 points because Telkom removed my active account from the Experian credit bureau. This is incorrect. I have been following up with Telkom continuously. They keep telling me they cannot assist because, according to their system, my account is still active, and that I should “fight this with the credit bureau.” However, the credit bureau received information from Telkom stating that my account was paid up and closed, which is not true. Because of this incorrect information, my credit score has decreased, and Telkom refuses to take responsibility. They simply say there is nothing they can do. One consultant told me she was escalating my query and that I would receive feedback. Three weeks later, when I followed up, she told me to call the call centre and said she could not assist me further. This situation is extremely frustrating. Telkom has very poor customer service, and there is no proper support or accountability. Once this issue is resolved, I will be closing my account. I want nothing further to do with Telkom.