Telkom customer care service levels are a joke!

I recently transferred my service from one address to another. It all started when Telkom cut my service (Voice and ADSL) three weeks early. House alarm uses voice to dial out on activation, children use internet to connect to cloud service for homework and to do research for projects and the adults need connectivity to work remotely.

Once connected at the new house I find out that the technician has signed me up for a 24 month internet contract without me even knowing about it!!! Managed to get that reversed (I think...) and have been struggling for the last two months to cancel the ADSL so that I can move the line to another ISP.

10210 say I should call 10213. When I call 10213 I am told that I need to call 10210. I have scanned the cancellation documents from the local Telkom shop with no luck. I have done an online application to cancel and received a reference number that Telkom have no record of...

If I ran a business using the Telkom Customer Care model as a benchmark, I wouldn't last the month.... How they are still in business is beyond comprehension.