Telkom customer care pure *******

My contract came to an end and I got a call from a sales agent to inform me about this. I am not upgrading so like he said I will be paying a lesser amount each month as it will not include my device.

I open the Telkom app to check where to update my spend limit (open line) again as the agent informed me it will reset again.

I am seeing a second number on my Telkom contract with 2 linked devices. I have no idea where it comes from or why it is there. According to me I only have one number with one linked product.

I tried calling customer care, but absolutely no one could assist me! I was transferred to different departments so many times! It is no wonder majority despises Telkom because of the poor customer service!

I just want to know why this second number is there and according to me it should not be!

It is so frustrating to deal with these people! And they cut you off while you are talking and just transfer you to the wrong department or to a number that is not working.