Telkom customer care NOT SO MUCH!!!

I woke up this morning to a router flashing a red light on INTERNET (no internet connection).

I phoned 10210 (TELKOM) and the lady said the signal was bad and she can not hear me and then the call dropped. Then I phoned again and suddenly the signal was perfect.... After an 19 min conversation I got a ref number and she said she lodged the fault. This was at 09:48. She said the connection fault would be resolved today and should openserve need to check my system at my home they will call me.

I phoned 10210 again through out the day to follow up on the progress and when I gave the ref number the man told me the ref number does not exist. And a few minutes late the call dropped AGAIN. It is 17:00 and I followed up again!!!

The first person said she cant hear me then the call dropped AGAIN!!! I then phoned again and he explained that they are working on it and I should see a blue light on my router as they are busy fixing it but I told him the internet light is still red and I asked him how much longer will this take as the lady that lodged the fault told me this will be fixed today...... THEN THE CALL DROPPED A G A I N.....

Telkom please provide feedback!!!!